Terms of Service

SILKLEARN is a platform that transforms source material into dependency-ordered learning paths. You submit source content, and SILKLEARN processes it to generate structured learning sequences that your team can follow. Leaders review and approve paths before they reach learners.

SILKLEARN operates on a hybrid model: platform access is provided under a subscription, and individual learning path generations may be billed as per-result charges depending on your plan. Details of available plans and pricing are published on the site and may be updated from time to time.

You must create an account to access paid features of SILKLEARN. You agree to provide accurate, complete information during registration and to keep it current. You are responsible for all activity under your account and for maintaining the confidentiality of your credentials.

You must be at least 16 years old to create an account. If you are under 18, you represent that a parent or guardian has reviewed and consented to these terms on your behalf.

You may use the site and service only for lawful purposes and in accordance with these terms. The following uses are prohibited.

• Attempting unauthorized access to the service, its infrastructure, other user accounts, or related systems.
• Reverse engineering, decompiling, or attempting to extract source code, models, prompts, or proprietary logic.
• Using the service to build a competing product, or benchmarking it in a misleading or deceptive manner.
• Submitting content that is unlawful, infringing, defamatory, threatening, or harmful.
• Overloading, scraping, or interfering with the normal operation of the service.
• Removing or altering proprietary notices, branding, or attribution.

SILKLEARN offers a hybrid pricing model combining platform access (a recurring subscription fee) with per-result charges (billed for each learning path generated). The specific tiers, credit packs, and pricing are detailed on our pricing page and in any order form or checkout flow.

A "Result" is a dependency-ordered learning path successfully generated from your submitted source material and made available in your account. Revisions to an existing path within 7 days of generation are not billed as a separate Result.

All prices are quoted in euros (EUR) unless otherwise stated. Prices are exclusive of applicable taxes unless displayed otherwise at checkout. VAT is charged in accordance with Portuguese and EU law based on your billing location.

Payment is processed through Stripe. By providing payment information, you authorize us to charge the applicable fees to your payment method. Failed payments may result in service suspension after a 7-day grace period and written notice.

We may offer free trials, beta access, or promotional credits at our discretion. Free trial terms will be stated at signup. Unless you cancel before the trial ends, your subscription will convert to a paid plan at the published rate.

Beta features are provided "as is" without warranty. Beta features may be modified, suspended, or discontinued without notice. We are not liable for any loss arising from reliance on beta features.

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You retain access to the service until your paid period expires.

Prepaid credits that have not been used are non-refundable except where required by applicable law. Unused credits remain available until your account is terminated or until they expire (12 months after purchase, whichever is earlier).

If you are a consumer in the European Union, you have the right to withdraw from a distance contract within 14 days of its conclusion, without giving a reason.

Because SILKLEARN delivers digital content and services that begin immediately upon your request, by completing your purchase you: (a) give your express prior consent for the service to begin immediately, and (b) acknowledge that you thereby waive your 14-day right of withdrawal once the service has been fully performed. If only part of the service has been performed, you remain entitled to a proportionate refund for the unused portion.

To exercise your withdrawal right (where it has not been waived), send a clear statement to contact@silklearn.io within 14 days of purchase. We will process refunds within 14 days of receiving your withdrawal notice, using the same payment method you used for the original purchase.

The SILKLEARN service, website, branding, design, software, documentation, and all related materials are the intellectual property of SILKLEARN or its licensors and are protected by applicable copyright, trademark, and other intellectual property laws.

These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the service for your internal business or personal learning purposes. No other rights are granted.

You retain all rights to the source material, documents, and content you upload to SILKLEARN. By uploading content, you grant SILKLEARN a limited, non-exclusive license to process that content solely for the purpose of generating your learning paths and delivering the service.

You are solely responsible for ensuring that you have the legal right to submit the content you upload. SILKLEARN does not review uploaded content for legal compliance and accepts no liability for infringing, unlawful, or inappropriate source material.

Learning paths generated by SILKLEARN from your source material are your work product. SILKLEARN does not claim ownership over your generated outputs. We may use anonymized, aggregated usage patterns to improve the service, but we will not use your source material or generated paths to serve other customers.

If you submit feedback, suggestions, or ideas regarding SILKLEARN, you grant us an unrestricted, irrevocable, royalty-free license to use, modify, and incorporate that feedback into the service without obligation to you, unless a separate written agreement states otherwise.

To the fullest extent permitted by applicable law, the service is provided on an "as is" and "as available" basis. SILKLEARN disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy of generated content, and non-infringement.

SILKLEARN does not guarantee that the service will be uninterrupted, error-free, or secure, or that generated learning paths will be complete, accurate, or suitable for any particular purpose. You are responsible for reviewing and validating all generated output before relying on it.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or death or personal injury caused by negligence.

To the fullest extent permitted by applicable law, SILKLEARN will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, data, or business opportunity, arising from or related to your use of the service.

Our total aggregate liability for all claims arising from or related to these Terms or the service is limited to the greater of (a) the amount you paid to SILKLEARN in the 12 months preceding the claim, or (b) EUR 100.

These limitations apply regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if SILKLEARN has been advised of the possibility of such damages.

Either party may terminate these Terms at any time. You may terminate by canceling your account. SILKLEARN may terminate or suspend your access immediately if you breach these Terms, if required by law, or if necessary to protect the service, other users, or our business.

Upon termination, your right to use the service ceases immediately. We will retain your data for 30 days after account termination to allow for recovery. After 30 days, your data, including uploaded source material and generated paths, will be permanently deleted unless retention is required by law.

These Terms are governed by and construed in accordance with the laws of Portugal, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms shall be submitted to the competent courts of Lisbon, Portugal. However, if you are a consumer habitually resident in another EU member state, you retain the right to bring proceedings in the courts of your country of residence in accordance with applicable EU consumer protection regulations.

Before initiating formal proceedings, both parties agree to attempt resolution through good-faith negotiation for a period of at least 30 days after written notice of the dispute.

We may modify these Terms from time to time. When we make material changes, we will update the effective date and notify you via email or a prominent notice on the site at least 14 days before the changes take effect.

Your continued use of the service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree with the new terms, you may cancel your account before the changes take effect.

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

These Terms, together with the Privacy Policy and EULA, constitute the entire agreement between you and SILKLEARN regarding the service. They supersede all prior agreements and communications regarding the subject matter.

For questions about these Terms, contact us at legal@silklearn.io.