Privacy Policy

SILKLEARN may collect information that you provide directly, information collected automatically when you use the site, and information generated through communication or onboarding flows.

• Contact details such as name, email address, company name, and role when you submit forms or request access.
• Technical and usage information such as device/browser details, page visits, referrers, and high-level interaction data through analytics tooling.
• Communication data when you message us through support or chat tools, including Intercom or similar systems.

SILKLEARN uses information to operate the site, respond to requests, manage early-access interest, improve product and marketing performance, and communicate with prospective users or customers.

• To provide and maintain the website and related content.
• To process waitlist requests, demos, or sales conversations.
• To measure performance, diagnose product/website issues, and improve messaging or conversion flows.
• To send product updates, launch communications, or relevant follow-up messages where legally permitted.

Depending on jurisdiction, SILKLEARN may rely on consent, legitimate interests, contractual necessity, or legal obligations as the basis for processing personal information. Where consent is required, we intend to request it in an appropriate manner before sending certain categories of communications or placing certain analytics/marketing technologies.

SILKLEARN may use infrastructure, analytics, customer communication, hosting, database, and content-management providers to operate the website and related services. Those providers may process information on SILKLEARN’s behalf subject to their own contractual and security commitments.

• Hosting and deployment providers such as Vercel or equivalent infrastructure vendors.
• Analytics providers such as Google Analytics, PostHog, and similar tools.
• Customer messaging providers such as Intercom or equivalent systems.
• Content and operational tooling such as Sanity, database providers, and internal business systems.

SILKLEARN retains information only for as long as reasonably necessary to operate the site, manage relationships, comply with law, resolve disputes, and protect the business. Retention periods may vary based on the type of information and the reason it was collected.

Depending on applicable law, you may have rights to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. You may also have the right to withdraw consent where consent is the basis for processing.

To make a privacy-related request, contact SILKLEARN through the channels identified on the site. We may need to verify your identity before fulfilling certain requests.

SILKLEARN intends to use reasonable technical and organizational measures to protect personal information. However, no method of transmission or storage is perfectly secure, and this policy should not be interpreted as a guarantee of absolute security.

SILKLEARN and its service providers may process information in multiple countries. Where required, SILKLEARN should adopt appropriate safeguards for cross-border transfers and document them in production legal and privacy materials.

SILKLEARN may update this Privacy Policy from time to time. If material changes are made, the effective date will be updated and additional notice may be provided where appropriate.