End User License Agreement

SILKLEARN is provided as a hosted service. You access the application through a web browser or API as made available by SILKLEARN. No software is installed on your devices except as needed for standard web access.

Your plan determines the features, usage limits, and metering rates applicable to your account. SILKLEARN may introduce new features, modify existing ones, or retire features with reasonable notice.

Except as expressly permitted by applicable law or a separate written agreement with SILKLEARN, you may not engage in any of the following.

• Copy, distribute, modify, resell, lease, sublicense, or create derivative works from the application or any part of it.
• Decompile, reverse engineer, disassemble, or attempt to derive source code, algorithms, models, prompts, or proprietary logic from the application.
• Use the application to develop, train, or improve a competing product or service.
• Benchmark the application and publish results without SILKLEARN prior written consent.
• Remove, obscure, or alter any proprietary notices, branding, or attribution within the application.
• Share account credentials or allow unauthorized third parties to access the service through your account.
• Use the application in any manner that violates applicable law, infringes third-party rights, or could damage SILKLEARN reputation or systems.

You retain full ownership of all source material, documents, files, and data you upload to SILKLEARN. You grant SILKLEARN a limited, non-exclusive license to process your content solely for the purpose of delivering the service — compiling knowledge graphs, rendering outputs, and providing related functionality.

You are solely responsible for ensuring that all content you submit is lawful, non-infringing, and that you hold the necessary rights or permissions to use it. SILKLEARN does not pre-screen uploaded content.

Knowledge graphs, canvases, and other outputs compiled by SILKLEARN from your source material are your work product. SILKLEARN does not claim ownership of your generated outputs.

SILKLEARN may use anonymized, aggregated usage statistics (such as processing volumes, feature usage patterns, and performance metrics) to improve the service. We will not use your source material, generated outputs, or identifiable data to serve other customers or for any purpose unrelated to delivering and improving the service for you.

SILKLEARN uses artificial intelligence and machine learning technologies to analyze source material, identify dependencies between concepts, preserve contradictions, and compile structured knowledge graphs. This processing is integral to the core service and occurs each time you submit material for compilation.

AI-assisted outputs may contain errors or omissions. SILKLEARN recommends that all compiled knowledge be reviewed by a qualified person before deployment in any consequential context, and the platform's trust model requires human approval before claims enter canonical truth.

SILKLEARN does not use your uploaded content to train general-purpose AI models. Content processing is scoped to your account and your service instance.

SILKLEARN may update, enhance, or modify the application from time to time. Updates may include bug fixes, performance improvements, new features, or changes to existing features. We will provide reasonable notice for changes that materially affect your use of the service.

Beta, pilot, or early-access features are clearly labeled and provided without warranty of any kind. Beta features may be discontinued, altered, or removed without notice. Data created using beta features may not survive the transition to general availability.

SILKLEARN provides support through the channels published on the site (currently email and in-app messaging). Response times and support scope depend on your plan.

Unless a separate service level agreement (SLA) is in place, SILKLEARN targets commercially reasonable uptime but does not guarantee a specific availability percentage. Planned maintenance windows will be communicated in advance where feasible.

SILKLEARN and its licensors retain all right, title, and interest in and to the application, including all software, algorithms, models, interfaces, APIs, documentation, branding, and related intellectual property. This Agreement grants a license to use the service — it does not transfer ownership of any part of the application.

Any feedback, suggestions, or improvement ideas you submit regarding the application may be used by SILKLEARN without restriction or compensation, unless a separate written agreement provides otherwise.

This Agreement is effective from the date you first access the application and continues until terminated. You may terminate by canceling your account. SILKLEARN may terminate or suspend your license immediately if you breach this Agreement, if required by law, or if necessary to protect the service or other users.

Upon termination, your access to the application ceases and your license is revoked. SILKLEARN will retain your data for 30 days post-termination to allow for export. After that period, all customer data, source material, and generated outputs will be permanently deleted unless legal retention obligations apply.

To the fullest extent permitted by applicable law, SILKLEARN provides the application "as is" and "as available." We disclaim all warranties, express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, and non-infringement.

SILKLEARN does not warrant that compiled knowledge graphs will be accurate, complete, error-free, or fit for any particular purpose. You bear full responsibility for reviewing and validating all outputs.

Nothing in this Agreement excludes liability that cannot be excluded under applicable law.

To the fullest extent permitted by applicable law, SILKLEARN total aggregate liability under this Agreement is limited to the amount you paid for the service in the 12 months preceding the event giving rise to the claim, or EUR 100, whichever is greater.

SILKLEARN will not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity, regardless of the theory of liability.

This Agreement is governed by the laws of Portugal. Disputes shall be submitted to the competent courts of Lisbon, Portugal, subject to the mandatory consumer jurisdiction protections of EU law as described in the Terms of Service.

This EULA, together with the Terms of Service and Privacy Policy, constitutes the entire agreement between you and SILKLEARN regarding the application. In the event of a conflict between this EULA and the Terms of Service, the Terms of Service prevail.

If any provision of this Agreement is found to be unenforceable, the remaining provisions remain in full force and effect.

For questions about this Agreement, contact us at legal@silklearn.io.